PEOPLE Team Helps Establishing People-Friendly Public Services

  • training, people-friendly public services

Creating people-friendly public services – PEOPLE team delivers training on empathy and people-centred approaches for employees of the Government of Slovenia


We deal with public services and government organisations on a daily basis. Is our experience positive, do we perceive them as easy-to-use and people-friendly? Not always. At PEOPLE, we have set the goal to promote people-centred development and design approaches beyond our consortium. Recently, we trained government employees in Slovenia to “think like anthropologists”.

On Friday, 2 February 2018, 50 professionals working in different ministries and organisations of the Government of Slovenia and other public institutions attended our training programme Empathy – A Key to People-Friendly Organisations and Services. The training was organised in partnership with the Innovation Community of the Government of Slovenia. PEOPLE team member, Dr Dan Podjed, presented the basic concepts and social science approaches that promote empathy and cooperation as a tool to create innovative, efficient, and people-centred working environments and public services.

“The answer to contemporary challenges does not lie in technological solutions,” explained Dr Podjed. “Instead, public services should promote and support face-to-face cooperation and support empathy in all levels of public institutions, especially in communication with customers and clients.” The participants took part in four hands-on exercises that sparked discussion on open-mindedness and empathy, showing how anthropological skills, methods, and knowledge are crucial for creating people-friendly public services.

Dan Podjed, anthropology, applied anthropology, PEOPLE project, Erasmus +
Dr Dan Podjed, PEOPLE team member: “Public services should promote and support face-to-face cooperation and support empathy in all levels of public institutions.”